Privacy Policy

Privacy Policy

This Privacy Policy explains how Tailor's Touch processes personal data when you use the website and related tailoring services. It applies to enquiries, appointments, consultations, remodelling work, and other interactions connected with garment alterations and upcycling.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Privacy Contact

Contact Details

Email contact
[email protected]
Telephone contact
+590 690 25 44 43
Postal address
1 Résidence Bel-Air, 97139 Les Abymes
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
01

How We Use Data

We use personal data to respond to enquiries, arrange consultations and fittings, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, operate the website, and meet legal obligations. We may also use limited technical data to secure the site and understand basic usage patterns.

Processing is limited to operational, contractual, and compliance needs.
02

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, or administrative functions. These parties may process data only for the purposes we specify and are expected to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of the business, our customers, or others. We may also share information where disclosure is necessary for payment processing, recordkeeping, or dispute handling.

Disclosure may be required to comply with law or to protect legitimate business interests.

Subject to applicable law, you may have rights to access your personal data, request correction of inaccurate information, ask for deletion in certain cases, object to some processing, and request restriction of processing. Where processing is based on consent, you may withdraw it for future processing.

Available rights depend on the legal basis and the nature of the request.

To exercise your rights, please send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to understand the scope of the request. We will respond within the period required by applicable law.

Requests may require verification before we act on them.

We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is still necessary.

We keep data only for as long as needed for the relevant purpose or legal requirement.

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. We encourage you to review the policy periodically.

We review this policy when our practices or legal obligations change.
GDPR
EU framework

GDPR Overview

We act as a data controller for personal data processed in connection with our website and tailoring services. Processing is based on applicable legal grounds, which may include performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, and our legitimate interests in operating and improving the business.

Where GDPR applies, this policy explains how we process personal data of individuals in the European Economic Area.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
European Data Protection Board
This section is intended for individuals whose data is protected by GDPR.
Your data rights matter

GDPR Rights

Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You may also lodge a complaint with the competent supervisory authority.

GDPR rights are available subject to the conditions and limits set by law.
01

Data We Collect

We may process contact details, appointment information, project descriptions, garment and material assessment notes, fitting preferences, communication records, quote and approval records, payment-related information, and limited technical data such as device or browser details. Where relevant, we also process information you choose to provide about the garment, its condition, and the requested redesign or alteration.

We collect only the information needed to manage enquiries, appointments, and completed projects.
02

Sources of Data

We collect data from project enquiries, booking requests, consultations, fittings, written approvals, payment interactions, and follow-up communications. We may also receive information from messages sent through the contact form, by phone, or by email, and we may generate internal records from our assessment and work process.

Most information comes directly from the customer during the service process.
03

Types of Cookies

The site may use essential cookies needed for security, session handling, and form functionality. It may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. Non-essential cookies should be used only where permitted.

We use only limited cookies and similar technologies for site operation and basic measurement.
04

Cookie Controls

You may block or delete cookies through your browser settings. If the site provides a cookie banner or preference tool, you can use it to manage non-essential cookies. Some features may not function properly if certain cookies are disabled.

Cookie choices can be managed through browser settings and, where available, site controls.